Shipping and Return Policy

Shipping Options

We offer two options:

  • SHIPPING with ChitChats (insurance is always included and mandatory)
    • ChitChats Collect: this service is available to major urban centres in Canada, with pick-up points that are usually within 5km from you. This is a low-cost option for those who are not close to our school and want to save money. See the pick-up points here.
    • ChitChats Select: deliver to your home, typically 2 to 8 days within Canada
    • ChitChats Tracked (Canada or US): deliver to your home using Canada Post or USPS, typically within 2-10 days

Certain restrictions apply. Instrument purchases must be picked up locally due to cost and potential damage in transit.

Pickup Orders

For pickup orders, we will notify you once your order is ready for pickup along with pickup instructions. You may visit our store during regular store hours to pick up your order. If your order hasn’t been delivered, you can modify or cancel it by contacting us directly. Note that cancellation of local pickup orders may result in a 15% restocking fee.

Special or Back Orders

All special or back orders are non-refundable, with the strict exception of:

  • Faber Piano Adventrues method books (including *Time song books)
  • RCM Publishing’s current piano, violin and theory method books (previous theory papers are non-refundable once ordered)

Cancelling Orders

If you have placed an order but do not want the item, please contact us, and we will be happy to process the cancellation. Once we have generated a shipping label, the order is considered fulfilled and cannot be cancelled. See our returns policy for details.

Heritage Music Academy reserve all rights to cancel an order (with a full refund) due to store errors and/or stock issues.


Please note that due to copyright laws, books cannot be returned. Products can be returned within 14 days of ordering, and you must obtain a Return Merchandise Authorization (RMA) number prior to shipping the item back. Returns will be accepted in unused condition only. We make every effort to ensure items are clean, undamaged and in new working condition. We encourage you to inspect items carefully when they are delivered.

Refunds will be granted minus all shipping costs unless the error is deemed to be caused by us.

Other Shipping Options

For more shipping options, shipping outside of Canada or United States, or other inquiries regarding your order, please contact us here directly.

*All prices in CAD and HST will be charged.

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