Shipping Options
We offer three options:
- FREE LOCAL PICK-UP (if your address is in Scarborough, Markham or Stouffville) – contact us if you want a pick-up order but you are outside of those boundaries
- SHIPPING with ChitChats (insurance is always included and mandatory)
- ChitChats Select: deliver to your home, typically 2 to 8 days within Canada
- ChitChats Tracked (Canada or US): deliver to your home using Canada Post or USPS, typically within 2-10 days
- FREE SHIPPING (please read)
- In Canada: orders over $100 (before taxes)
- In the lower 48 USA States: orders over $150 CDN
Certain restrictions apply. Instrument purchases must be picked up locally due to cost and potential damage in transit.
Pickup Orders
For pickup orders, we will notify you once your order is ready for pickup along with pickup instructions. You may visit our store during regular store hours to pick up your order. If your order hasn’t been delivered, you can modify or cancel it by contacting us directly. Note that cancellation of local pickup orders may result in a 15% restocking fee.
Special or Back Orders
All special or back orders are non-refundable, with the strict exception of:
- Faber Piano Adventures method books (including *Time songbooks)
- RCM Publishing’s current piano examination, violin examination and Celebrate Theory books
If you made a mistake in the order, please contact us immediately.
Cancelling Orders
If you have placed an order but do not want the item, please contact us, and we will be happy to process the cancellation. Once we have generated a shipping label, the order is considered fulfilled and cannot be cancelled. See our returns policy for details.
Heritage Music Academy reserves the right to cancel an order (with a full refund) due to store errors and/or stock issues.
Returns
Please note that due to copyright laws, books cannot be returned. Products can be returned within 14 days of ordering, and you must obtain a Return Merchandise Authorization (RMA) number prior to shipping the item back. Returns will be accepted in unused condition only. We make every effort to ensure items are clean, undamaged and in new working condition. We encourage you to inspect items carefully when they are delivered. We are not responsible for costs related to return shipping.
Refunds will be granted minus all shipping costs unless the error is deemed to be caused by us.
Other Shipping Options
For more shipping options, shipping outside of Canada or the United States, or other inquiries regarding your order, please contact us here directly.
*All prices in CAD and HST will be charged where required by Canadian law.